tag:blogger.com,1999:blog-6323908059925960532.post6639157551550533945..comments2010-02-06T09:13:51.820-08:00Comments on Resource Oriented Architecture: The Web Continues to be DisruptiveAlex Bunardzichttp://www.blogger.com/profile/02685139258040378970noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-6323908059925960532.post-52762975865078140572009-04-04T08:16:00.000-07:002009-04-04T08:16:00.000-07:00Sorry, you're completely off base.This is not 37 s...Sorry, you're completely off base.<BR/><BR/>This is not 37 signals getting outraged because someone dares to give their customers someplace to talk about them that they don't control. Do a google search on 37 signals and you'll see hundreds of conversations that haven't generated this sort of response, including stuff like<BR/><A HREF="http://www.whybasecampsux.org/" REL="nofollow">http://www.whybasecampsux.org/</A>. They appear not to have a problem with conversations outside their control; they have a problem with GetSatisfaction. And they should.<BR/><BR/>What GetSatisfaction is doing, despite their "oh, it was all an accident" and "most of the pages are made by employees of the company" claims, is deliberately setting out thousands of these pages without notifying the company the page is supposedly meant to help. They don't notify the company because they're hoping to attract enough disgruntled customers to that page that they can get the company to pay up... and offer exactly the kind of conversation-controlling features you're railing against in return.<BR/><BR/>Need proof? Here's the profile page for their "community officer", who apparently does little more than set up new company pages:<BR/><A HREF="http://www.getsatisfaction.com/people/amy" REL="nofollow">http://www.getsatisfaction.com/people/amy</A><BR/><BR/>Fifteen thousand of them so far, still crankin' 'em out, days after the "oh, it was an accident, we didn't mean it" dog and pony show they put on. Why stop now? Folks will probably forget about this whole affair before too long, and in the meantime, there are companies to take advantage of.<BR/><BR/>So, yeah. You're wrong.Brianhttps://www.blogger.com/profile/02821441761920953819noreply@blogger.com